Terms & Conditions

1. About Us

A Tasteful Day is a London-based premium staffed event hire service ("we", "us", "our"). By making a booking or enquiry with A Tasteful Day, you ("the client") agree to the following terms and conditions in full.

All bookings are subject to availability and are only confirmed upon receipt of the retainer payment set out in Section 3.

2. Bookings & Enquiries

2.1 All bookings begin with a quote request submitted via our website or direct communication. A quote is not a confirmed booking.

2.2 A booking is only confirmed when (a) both parties have agreed the event details in writing, and (b) the non-refundable retainer has been received in full.

2.3 We reserve the right to decline any booking at our discretion without providing a reason.

2.4 Any changes to a confirmed booking — including date, location, guest count, or services — must be requested in writing and are subject to our agreement and availability. Any changes that reduce the overall value of your booking will be treated as a partial cancellation, and any refund will be calculated in line with our cancellation policy based on when the change is requested.

3. Payment Terms

3.1 Retainer: A non-refundable retainer of 30% of the total booking value is required to secure your event date. The retainer reserves your date in our calendar and forms part of your total booking cost. No date is held until this payment is received.

3.2 Remaining balance: The outstanding balance is due no later than one month (30 days) before the event date. We reserve the right to cancel bookings where the balance has not been received by this deadline.

3.3 Late bookings: For bookings made within 30 days of the event date, the full balance is payable immediately upon confirmation.

3.4 All prices are quoted in British Pounds Sterling (GBP) and are inclusive of all applicable taxes unless stated otherwise.

3.5 Payment methods accepted will be confirmed at the time of booking.

4. Cancellation Policy

4.1 Cancellation by the client: The 30% retainer is non-refundable under all circumstances. If your event is cancelled:

• More than 28 days before the event — any payments made in addition to the 30% retainer will be refunded in full.
• 8–28 days before the event — we will retain 50% of the total booking value.
• 1–7 days before the event — we will retain 70% of the total booking value.

Cancellation charges reflect the losses arising from cancellation, including reserved availability, preparation, administration, and our ability to accept replacement bookings.

4.2 Cancellation by A Tasteful Day: In the unlikely event that we are unable to fulfil a confirmed booking due to circumstances within our control, we will provide a full refund of all payments made, including the retainer. This represents our maximum liability to the client.

4.3 Circumstances beyond our control: We will make every reasonable effort to fulfil your booking. If circumstances outside our reasonable control prevent or materially affect the service — including but not limited to extreme weather, civil unrest, or government restrictions — we will contact you as soon as reasonably possible and work with you to find an appropriate solution. The retainer will not be refunded in such circumstances, but we will use reasonable efforts to reschedule to a mutually agreed alternative date.

5. Rescheduling

5.1 One complimentary date change is permitted if requested in writing no fewer than 30 days before the original event date and subject to availability.

5.2 A second date change, or a change requested fewer than 30 days before the event, will be treated as a cancellation and the cancellation policy in Section 4 will apply.

5.3 We cannot guarantee availability on the requested new date and make no commitment to honour a booking on an alternative date until confirmed in writing.

6. Event Day — Setup & Service

6.1 Standard package: Our standard booking includes 1 hour of setup, 2 hours of staffed service, and 1 hour of pack-down. Additional service hours are available on request and must be agreed and paid for in advance.

6.2 Setup & pack-down delays: Setup and pack-down times will be agreed in advance. If our team is unable to begin at the agreed time due to delays outside our control — including venue access issues, client delays, late event finish, or restricted access — a delay fee of £25 per staff member for every 30 minutes will apply. Significant delays may result in additional staffing charges.

6.3 Parking & access: The client is responsible for ensuring suitable parking and access is available for both setup and pack-down, including arranging any necessary parking permits. A suitable loading or parking space should be kept clear for our vehicle where possible. If no parking or access is available or is obstructed by guests, vehicles, or venue restrictions, any resulting parking penalties, delays, or additional costs will be payable by the client.

6.4 Venue access: The client must inform us in advance of any access restrictions that may affect our service — including stairs, lack of lift access, long carrying distances, restricted loading times, or other venue requirements. Undisclosed restrictions that require additional time or staff may incur an additional charge.

6.5 Space & suitability: The client is responsible for ensuring sufficiently clear and suitable space is available for the booked setup. If the allocated space cannot safely accommodate the agreed setup, we reserve the right to adapt or reduce the setup as necessary.

6.6 Power: Where a power supply is required, the client is responsible for ensuring a suitable and accessible power source is available at the venue. Requirements will be confirmed at the time of booking.

6.7 Alterations to our setup: Once our cart and equipment are in position, they must not be moved, dismantled, or altered by the client, guests, venue staff, or other suppliers without our permission. The client may be responsible for any resulting damage or loss.

6.8 Outdoor events: Outdoor service is subject to suitable weather and ground conditions. Where conditions could affect the safety of our team, guests, or equipment, we may adapt, relocate, or be unable to operate part or all of the service. We will discuss suitable alternatives with the client wherever reasonably possible.

6.9 Guest behaviour: We reserve the right to cease service immediately if our staff are subjected to abusive, threatening, or unreasonable behaviour from guests or event organisers. No refund will be issued in such circumstances.

7. Dietary, Allergen & Ingredient Information

7.1 A Tasteful Day takes allergen awareness seriously. However, we operate in a variety of event environments and cannot guarantee that any item is entirely free from cross-contamination with allergens.

7.2 The client is responsible for informing us of any known guest allergies or dietary requirements at the time of booking. We will use reasonable efforts to accommodate these where possible but cannot guarantee an allergen-free environment.

7.3 Specific ingredient information is available on request prior to the event. Guests with serious food allergies should exercise their own caution.

7.4 All our serves are halal-friendly and alcohol-free. We do not use alcohol in any preparation or service.

8. Liability

8.1 A Tasteful Day holds public liability insurance. Details are available on request.

8.2 We accept no liability for any loss, damage, injury, or disappointment suffered by the client or their guests arising from circumstances outside our reasonable control.

8.3 Our maximum liability to the client in any circumstances shall not exceed the total booking value paid to us.

8.4 The client is responsible for any damage caused to our equipment, cart, or property by guests or third parties at the event. The cost of repair or replacement will be charged to the client.

9. Photography & Content

9.1 We reserve the right to photograph and film our setup and service at events for use across our portfolio, website, and social media channels. We will not intentionally publish identifiable guests, personal photographs, or other personal memorabilia without permission.

9.2 If you do not wish for your event to be photographed or featured, please inform us in writing prior to the event date.

9.3 By default we will not tag the client's personal social media accounts without explicit permission.

10. Governing Law

10.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

10.2 Any disputes arising from or in connection with a booking with A Tasteful Day shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

11.1 We reserve the right to update these terms and conditions at any time. The version in effect at the time of your booking confirmation will apply to your event.

11.2 Continued use of our services following any update constitutes acceptance of the revised terms.

Questions?

If you have any questions about these terms, please get in touch before making a booking. You can reach us via our enquiry form or on WhatsApp at +44 7393 044044.